OFFICE HOURS

7:00am to 5:00pm, daily

 

WHAT TIME DO I NEED TO CHECK IN FOR MY TOUR?

Check-in is 30 minutes before your scheduled tour.

 

WHERE DO I CHECK IN?

At the main office located at 500 Office Road, Lahaina, HI 96761.

 

ARE RESERVATIONS REQUIRED?

No, but they are recommended, as our tours fill up quickly.

 

HOW LONG ARE THE TOURS?

Our 7-line course will take you approximately 3 hours and 35 minutes to complete. Check-in will begin 30 minutes before your tour departure.

ARE THERE AGE RESTRICTIONS?

Children as young as 10 can start ziplining at Kapalua Ziplines. Adults must accompany minors from ages 10-14. Minors ages 15-17 can zipline alone but MUST have an adult sign the waiver.

 

ARE THERE WEIGHT AND AND HEIGHT RESTRICTIONS?

Guests must weigh between 60 and 250 pounds in order to ride at Kapalua Ziplines, and be at least 4 feet tall. Weigh-ins are mandatory and refunds are not provided if you do not fall into this weight and height range.

  

ARE THERE HEALTH REQUIREMENTS?

Guests must be comfortable walking on uneven terrain or stairs, be able to stand up for two hours, and be able to carry 14 pounds. Guests must not be pregnant or have heart conditions or recent injuries/surgeries involving the neck, back, shoulder, knee, and ankle. Anyone under the influence of alcohol or drugs will not be allowed to participate and will not be refunded.

 

HOW MUCH WALKING SHOULD I EXPECT TO DO?

There is 1 mile total of walking on uphill and uneven terrain.

 

I’VE NEVER DONE THIS BEFORE. IS THIS AN ISSUE?

Not at all! Our trained guides provide all the orientation and training you’ll need.

 

IS ZIPLINING SAFE?

Your safety is our top priority. All of our equipment is checked daily and meets or exceeds all industry standards, and our professionally trained guides stay with you at all times.

 

WILL TOURS STILL TAKE PLACE IF IT RAINS?

Yes, and we provide rain gear to our guests.

WHAT SHOULD I WEAR?

Wear comfortable clothes and closed-toe, closed-heel hiking or athletic shoes. Rain gear will be provided. Sunglasses and sunscreen are recommended.

 

DO YOU HAVE TANDEM ZIP LINES?

All of our lines are dual track but if you are a solo rider no worries! 

 

AM I ALLOWED TO WATCH MY FRIENDS ZIPLINE WITHOUT GOING ON THE TOUR MYSELF?

Unfortunately friends are not able to watch at this time. We hope you’ll consider joining a tour to experience it with your friends!