FAQS
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The maximum weight for ziplining is 250 pounds. No exceptions. The minimum weight for ziplining is 60 pounds and you must be at least 4 feet tall. Weigh-ins are mandatory and refunds are not provided if you do not fall into this weight and height range.
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Guests must be at least 10 years old the day of the tour to zipline. Adults must accompany on tour children ages 10-17.
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Ziplining is an outdoor activity, so guests allergic to insect stings should bring appropriate medication. Ziplining guests must be comfortable walking on uneven terrain and stairs, be able to stand up for two hours, and be able to carry 14 pounds.
Ziplining guests must not be pregnant or have heart conditions and must not have any injuries that have not healed or for which their physician has not released them from medical care. Also, zipline guests must not have had any surgical procedure in the last twelve (12) months from which they have not fully recovered without any significant limitations on their physical activities.
Anyone under the influence of alcohol or drugs will not be allowed to zipline and will not be refunded.
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For ziplining, wear comfortable clothes and closed-toe, closed-heel hiking or athletic shoes. Temperatures can be a few degrees cooler on the mountain. Rain gear will be provided if needed. Sunglasses and sunscreen are recommended for a day of ziplining.
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Check-in is 30 minutes before your scheduled zipline tour.
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Check-in for ziplining is located in Kapalua Resort at 800 Office Road, Lahaina, HI 96761.
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No, but they are recommended, as our zipline tours fill up quickly.
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Our zipline tours range from 2.5 to 3.5 hours long. Our 4-line tour is 2.5 hours and our 6-line tour is 3.5 hours.
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During some of our zipline tours, there is ¼ mile total walking on uneven terrain and several staircases to ascend.
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Not at all! Our trained zipline guides provide all the orientation and training you’ll need to zipline with us.
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Your safety is our top priority. All of our ziplining equipment is inspected daily and meets or exceeds all industry standards, and our professionally trained zipline guides stay with you at all times.
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Yes, we zipline rain or shine, and we provide rain jackets to our ziplining guests. We are located in a tropical rain forest!
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We do not have tandem ziplines. All of our lines are dual-track ziplines, where 2 people can zipline side by side. If you are a solo zipline rider though, no worries!
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7:00 a.m. to 5:00 p.m., Monday-Friday.
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Ziplining Waiver Forms are available on-site. A parent or legal guardian must sign the release for guests under the age of 18 to zipline.
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For ziplining, bring your voucher, lace-up hiking/tennis shoes, sunscreen, sunglasses, and cash for gratuity. For a full refund, cancel your zipline tour reservation prior to 48 hours.
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Cameras and cell phones are not recommended while ziplining due to extreme heights and potential rainfall. A custom photo package of each zipline tour is provided by the guides and may be viewed prior to purchase.
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Kapalua Ziplines rents Go-Pro cameras for recording ziplining and will provide instructions.